It sounds as though you have not imported the player IDs entered via BridgePal from the wireless database into ACBLScore. Unlike most scoring programs, ACBL does not do this automatically. If you type ALT-L in ACBLScore to bring up the command list, the relevant command is BMN. However, this command is not visible in the command list unless you tick "Allow Entry Of Player Numbers At Remote" in the ACBLScore options (BMO command), so you may need to do this.
Normally, you would use BMN after the first round to import player ids, but it's a good idea to also do it at the end of the session in case any changes have been made via BridgePal after the first round (Player IDs can be entered or changed on BridgePal at the start of any round).
Even though the event has now finished it's not too late to import the data from the wireless database. Start ACBLScore, and click on "Game" in the menu. By default it will show you the Event File Name of the last session. Click on "OK". Then type Alt-L and from the command list use BMO to set the option described above (if necessary), and then BMN to import the player IDs from the wireless database for the event. After that, re-upload the event to Bridgewebs.