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Support / Missing Names from EBUScore
« Last post by Mirna on February 21, 2024, 18:32:36 »Received by email:
We have been successfully running BridgePals for 12 months now but last night encountered a problem in that player names did not appear despite entering their pid. We ended up with 4 no name on each table. I assume we have somehow managed to do this but can't seem to rectify it. Are you able to help please? We use EBU Score.
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Reply from John:
I think the most likely explanation is that someone has inadvertently changed a BCS setting in EBUScore. After you have created an event go to the BridgePal scoring screen in EBUScore, click on the "Set BCS Options" button and then on the Bridgemate II tab. Make sure that the "Name Source" box on the display is set to "Player & EBU Names Table" and click on OK. Do this before clicking on the "Create Database" button. I think EBUScore will remember the settings, so you don't have to do this each time you create a new event.
If this doesn't work, check that BridgePal Server has the same setting. Start wireless scoring, click on the BridgePal Server icon on the Windows taskbar (looks like two overlapping tablets with blue screens), then click on Settings in the menu bar. The names lookup field should be showing "Club, then National", providing that the box "Allow Scoring Program to Set/Modify BCS Settings" at the bottom of the Settings display is ticked (it will be by default unless someone has changed it).
I'm assuming of course that the names database is populated in EBUScore.
Hope this helps.
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Email from user:
Hi John
Yes looks good again
Many Thanks
We have been successfully running BridgePals for 12 months now but last night encountered a problem in that player names did not appear despite entering their pid. We ended up with 4 no name on each table. I assume we have somehow managed to do this but can't seem to rectify it. Are you able to help please? We use EBU Score.
--------------------------------------------------------
Reply from John:
I think the most likely explanation is that someone has inadvertently changed a BCS setting in EBUScore. After you have created an event go to the BridgePal scoring screen in EBUScore, click on the "Set BCS Options" button and then on the Bridgemate II tab. Make sure that the "Name Source" box on the display is set to "Player & EBU Names Table" and click on OK. Do this before clicking on the "Create Database" button. I think EBUScore will remember the settings, so you don't have to do this each time you create a new event.
If this doesn't work, check that BridgePal Server has the same setting. Start wireless scoring, click on the BridgePal Server icon on the Windows taskbar (looks like two overlapping tablets with blue screens), then click on Settings in the menu bar. The names lookup field should be showing "Club, then National", providing that the box "Allow Scoring Program to Set/Modify BCS Settings" at the bottom of the Settings display is ticked (it will be by default unless someone has changed it).
I'm assuming of course that the names database is populated in EBUScore.
Hope this helps.
--------------------------------------------------------
Email from user:
Hi John
Yes looks good again
Many Thanks